PRIVACY POLICY

Pristine Hotel under Vama Ecotels Private Limited (referred to herein as “VEPL”, “Hotel” “we”, “us”, or “our”) is committed to protecting your privacy when you visit and/or interact with our website located at www.pristinehotel.in (the “Site”). As such, our privacy practices for the Site are explained in this Privacy Policy (this “Policy”). This Policy contains details about how we collect, use, and share information from you when you use the Site.

We may update this Policy from time to time. By using the Site, you (on behalf of yourself and your organization, if applicable) are expressly agreeing to the terms and conditions of the then-posted version of this Policy. If you do not agree with the terms and conditions of this Policy, you must immediately cease your use of the Site.

VEPL is subject to privacy laws which set standards for the collection, handling and storage of personal information. We are committed to protecting the privacy, accuracy and reliability of personal information provided to us by our customers.

This Privacy Policy does not cover personal information collected or held by us about our employees and is to be read subject to any overriding provisions of law or contract.

The material contained in this web site has been produced by VEPL in accordance with its current practices and policies and with the benefit of information currently available to it, and all reasonable efforts have been made to ensure the accuracy of the contents of the pages of the web site at the time of preparation.

Notwithstanding all efforts made by VEPL to ensure the accuracy of the web site, no responsibility or liability is accepted by VEPL in respect of any use or reference to the web site in connection with any matter or action taken following such use or reference or for any inaccuracies, omissions, mis-statements or errors in the said material, or for any economic or other loss which may be directly or indirectly sustained by any visitor to the web site or other person who obtains access to the material on the web site.

The material on this web site is for general information only and nothing in this web site contains professional advice or an offer for sale or any binding commitment upon VEPL in relation to the availability of property or the description of property. All visitors should take advice from a suitably qualified professional in relation to any specific query or problem that they may have or in relation to any property included in this web site, and VEPL takes no responsibility for any loss caused as a result of reading the contents of this web site.

No claims, actions or legal proceedings in connection with this web site brought by any visitor or other person having reference to the material on this web site will be entertained by VEPL.

Personal Identifiable Information (PII) is generally defined as information that may be able to identify you such as, but not limited to, your name, address, telephone number, email address, credit or debit card number, passport number, driver license number, Aadhar number, bank account number or code, photograph, or age, among other things. We only collect PII that is reasonably necessary for us to undertake our business activities and functions, where it is required by law or where it is permitted by law.

You can visit and browse the Site without revealing any PII to us, but some areas of the site will ask or require you to provide PII to use those features or areas. For example, PII may be requested when you reserve a room through the Site, request information from the Hotel, create a user account, or enter certain contests or other promotional activities.

We may use your PII to satisfy the purposes for which you provided it, for other purposes you have consented to, or for purposes based on our legitimate business interests. For example, we may use your PII to:

respond to your questions or comments;

send you room reservation confirmations and other scheduling information related to your stay as well as information on the Hotel and surrounding area;

verify your authority to use the Site;

enter you in Hotel contests and promotional activities;

better understand how we are doing as a business;

respond to and process requests from you for event or meeting proposals;

send you a requested copy of the Hotel’s meetings/planner brochure;

improve the content and general administration of the Site;

troubleshoot technical problems or issues with the Site or the Hotel’s computer systems;

conduct data analysis;

sign you up for our email mailing list so we can send you marketing and survey communications;

prevent fraud and/or abuse related to Hotel services;

resolve disputes;

upon check-in we will also take a copy of photo identification for security purposes (passport or driver’s license or Aadhar card);

if provided by you, your health information in order to better serve you and any special needs you have; and

through your interaction with our social media pages (and consistent with your settings for those pages) for the purposes of communicating with you and learning more about you, such as but not limited to, your activities, interests, locations, friends, and status (please be mindful that social media sites have their own terms and privacy policies that you are subject to when interacting with one of our pages).

If you wish to unsubscribe from any newsletters or marketing communications, please follow the unsubscribe or opt-out instructions in any such email, or notify us at any time by emailing us at care@pristinehotel.in

The security of your personal information is important to us. We may store your personal information in different ways, including in paper form, electronic form, telephone recordings and utilizing secure document retention services (including those located off-site).

We take reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorized access, modification or disclosure, including electronic (firewalls and access controls) and physical security measures.

Notwithstanding these reasonable measures, the confidentiality of any communication or material transmitted to or from us via our website, apps or email, cannot be guaranteed.  Please contact care@pristinehotel.in if you believe that the confidentiality of your personal data or communications has been compromised.

COPYRIGHT

The entire content of this web site is subject to copyright with all rights reserved. You may print and/or download a hard copy of individual pages of this web site for your own personal, non-commercial use provided that you do not remove any copyright notices.

Please be informed that no hypertext links to this web site may be made without prior written approval from VEPL. In respect of any third-party web sites referred to or accessed by hypertext link through this web site approved by VEPL, the copyright of the contents of such third-party web sites shall belong to their respective owners. You are advised to obtain the opinion of such respective owners before using and/or copying the contents of their web sites.

DISCLAIMER

This Agreement governs your use of this Internet site located at http://pristinehotel.in (collectively, the “Site”) and is by and between Vama Ecotels Private Limited (referred to herein as “VEPL”, “we”, “us”, or “our”) and you, on behalf of yourself and the buyer, member or supplier for which you have registered (“you”). By using, viewing, transmitting, caching, storing and/or otherwise utilizing the Site, the services or functions offered in or by the Site and/or the contents of the Site in any way, you have agreed to each and all of the terms and conditions set forth below, and waive any right to claim ambiguity or error in this Agreement.. If you do not agree to each and all of these terms and conditions please do not use the Site and leave the Site immediately. We reserve the right, at our sole and absolute discretion, to change, modify, add, or remove portions of these terms at any time without notice and, unless otherwise indicated, such changes will become effective immediately; therefore, please check these terms periodically for changes. Your continued use of the Site following the posting of changes to this Agreement will mean you accept those changes. Please print and retain a copy of this Agreement, as it may be changed from time to time, for your records.

We explicitly disclaim any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Site. We cannot ensure that you will be satisfied with any products or services that you purchase from the Site or from a third-party site that links to or from the Site or third party content on the Site. We do not endorse any of the merchandise, nor have we taken any steps to confirm the accuracy or reliability of, any of the information contained in such third-party sites or content. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party, and you hereby irrevocably waive any claim against the Indemnified Parties with respect to such sites and third party content. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.
The Indemnified Parties are not responsible for telephone, electric, electronic, network, Internet, computer, hardware or software program malfunctions, failures, delays or difficulties, or late, lost, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail, e-mail, form postings, connections, messages or entries, or the security of any and all such matters.

Further, the Indemnified Parties are not responsible for incorrect or inaccurate entry information, whether caused by Internet users or by any of the equipment or programming associated with or utilized in the Site or by any technical or human error which may occur in the processing of any information related to the Site.
The Site may contain technical inaccuracies or typographical errors or omissions. VEPL is not responsible for any typographical, photographic, technical or pricing (including without limitation mistaken hotel rates) errors listed on our Site. VEPL reserves the right to make changes, corrections and/or improvements to the Site, and to the products and programs described in such information, at any time without notice.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

We reserve the right to determine whether claims for our Best Rate Guarantee are valid and meet all of the defined requirements and terms and conditions of the program. All claims will be verified and confirmed. If a claim is deemed to qualify, the claimant will be contacted by our Reservations Department and claim will be handled according to the terms and conditions of the program.

By using our website you agree to this privacy policy. This privacy policy was last updated on 13 September 2024.

We may amend this privacy policy at any time. Amendments to this privacy policy will be posted on our websites and will be effective when posted.  By using our website after any changes go into effect, you agree to those changes to this privacy policy.  We encourage you to check our website regularly for any updates to this privacy policy.